RETURNS POLICY

Unwanted Products

We offer a "30 day no quibble" guarantee enabling you to return unused items with any original tags attached and in a resaleable condition, within 30 days and we will refund you the price you paid for that item(excluding P&P).
Tomjoe.com will refund to the account used to pay for the goods within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in good condition. You will only have to pay for the return postage of the products.

Faulty Products
If the product you ordered arrives damaged or faulty, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us within 30 days of receipt.

Tomjoe.com regrets we cannot give refunds for postage on incorrect purchases. This does not affect your statutory rights.

Please note that you are responsible for items sent back to us until they are received by ourselves. And so for you own protection, we recommend returning items using an insured method such as recorded delivery that will need to be signed for by us, for expensive items. On lesser value items you should obtain a certificate of posting from your post office when you send the items back to us. No charge is made by the post office for this service.

The returns process is as follows:

Please e-mail sales@Tomjoe.com stating which item(s) you wish to return - letting us know if you would like an exchange or refund and return to address shown below:

Morrigan Limited
34 Dunlop Industrial Park 
Bangor
County Down
BT19 7QY
Northern Ireland (UK)

For return enquiries please e-mail sales@Tomjoe.com