Shipping policy
Free Shipping Levels and Postage Charges
United Kingdom
| Order Value | Postage Charge |
|---|---|
| Less than £25 | £3.00 |
| Over £25 | Free |
Ireland
| Order Value | Postage Charge |
| Less than £50 | £10 |
| Above £50 | Free |
Europe
Shipping will be calculated at checkout. The price is capped at £20.
Free shipping on orders over £100.
Since Brexit, we have had repeated issues with incorrect customs charges being applied to EU orders. Our business is located in Northern Ireland, which remains within the EU Customs framework for goods. Therefore, EU customs duties should not normally apply.
We use courier services (DHL/FedEx/UPS) for EU deliveries in order to minimise customs issues and delivery delays.
Important Information for USA Customers
We are pleased to confirm that we are once again accepting orders from the United States.
Due to the current customs and tariff environment, all USA orders are shipped using a fully tracked international service with a flat shipping charge of £15 GBP, converted into USD at the current exchange rate during checkout.
This flat shipping charge covers:
- International tracked postage
- Brokerage/customs processing charges
- Import handling and administration fees
Please note that import duties and tariffs are not included in the shipping charge. These are calculated separately at checkout according to:
- Current US import regulations
- The country of manufacture of the specific products being ordered
As tariff rules continue to change, the final duty amount may vary depending on the items purchased.
We fully appreciate that shipping to the USA has become extremely expensive. Unfortunately, these costs are outside of our control and are the result of postal, customs and import requirements imposed by carriers and government authorities.
Our customers in the United States remain extremely important to us, and we are very grateful for your continued support and understanding.
Customers looking for a lower-cost domestic shipping option may also wish to order through our American stockists below where available:
United States
| Shipping Method | Charge |
| Royal Mail International Tracked | £15 flat rate (converted to USD at checkout) |
Import duties and tariffs are calculated separately at checkout according to current US import rules and the country of manufacture of the products ordered.
Rest of World
| Order Value | Postage Charge |
| Less than £20 | £15.00 |
| Above £20 | £20.00 |